The Rise of the Robo Notice

 Posted by on August 25, 2015
Aug 252015
 

Jennifer Urban and I just published a short version of our work on notice and takedown in the Communications of the ACM (currently paywalled but accessible through most universities).  Here’s the general argument:

As automated systems became common, the number of takedown requests increased dramatically. For some online services, the numbers of complaints went from dozens or hundreds per year to hundreds of thousands or millions. In 2009, Google’s search service received less than 100 takedown requests. In 2014, it received 345 million requests. Although Google is the extreme outlier, other services—especially those in the copyright ‘hot zones’ around search, storage, and social media—saw order-of-magnitude increases. Many others—through luck, obscurity, or low exposure to copyright conflicts—remained within the “DMCA Classic” world of low-volume notice and takedown.

This split in the application of the law undermined the rough industry consensus about what services did to keep their safe harbor protection. As automated notices overwhelmed small legal teams, targeted services lost the ability to fully vet the complaints they received. Because companies exposed themselves to high statutory penalties if they ignored valid complaints, the safest path afforded by the DMCA was to remove all targeted material. Some companies did so. Some responded by developing automated triage procedures that prioritized high-risk notices for human review (most commonly, those sent by individuals).

Others began to move beyond the statutory requirements in an effort to reach agreement with rights holder groups and, in some cases, to reassert some control over the copyright disputes on their services.

And in conclusion:

The rights holder companies are slowly winning on enforcement and the largest Internet companies have become powerful enough to fend off changes in law that could threaten their core business models. The ability of large companies to bear the costs of DMCA+ systems, moreover, has become a source of competitive advantage, creating barriers to entry on their respective terrains. This will not be news to those watching the business consolidation of Web 2.0. It is bad news, however, for those who think both copyright and freedom of expression are best served by clear statutory protection and human judgment regarding their contexts and purposes. In important parts of the Internet sector, robots have taken those jobs and they are not very good at them.

Sound interesting?  A much more detailed version is coming soon.

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